Overview:
1. DEFINITIONS
2. VALIDITY AND ACCEPTANCE OF THESE TMPS
3. ACCURACY AND CONFIDENTIALITY OF YOUR DATA IN YOUR USER ACCOUNT AND FOR USER ORDERS
4. OFFER AND CONCLUSION OF CONTRACTS
5. SAVING THE TEXT OF THE CONTRACT
6. SERVICE PRICES
7. PROMOTIONS & DISCOUNTS
8. SERVICE NON-COMPLIANCE AND COMPLAINT HANDLING
9. USER’S RIGHT TO WITHDRAW FROM THE CONTRACT
10. RECEIVE E-NEWSLETTERS
11. INTELLECTUAL PROPERTY RIGHTS
12. PRIVACY AND DATA PROTECTION
13. DISPUTE RESOLUTION
14. ADDITIONAL INFORMATION FOR USERS
1. DEFINITIONS
The General Terms and Conditions govern the conclusion of distance contracts online for the purchase of goods, digital content (pre-prepared programmes or materials) and digital services (e.g. coaching, consulting) and constitute an information society service in accordance with the applicable legislation.
In these General Terms and Conditions, the following terms have the following meanings:
The provider is:
Full name of the company: Idexa Consulting, poslovni služby, d.o.o.
Abbreviated name of the company: Idexa Consulting d.o.o.
Address: Dunajska cesta 136, 1000 Ljubljana
Tax ID: 7322275000
Registration number: 88313069
The company was registered in the Business Register of Slovenia on 8.9.2025Registration authority: AJPES, Ljubljana branchTRR: IBAN SI56 0284 3026 6638 824, account opened with NLB d.d.
Contact phone number: 00968 91 066627
Contact e-mail address: info@ivanakeytofit.com
(hereinafter referred to as the “Provider”)
A User is any natural person who, in accordance with the Consumer Protection Act (ZVPot-1), is considered a consumer and enters into a contract for the purchase of products (digital services and/or digital content) through the Website (hereinafter: “User”).
A visitor is any person who visits the Website but does not enter into a contract or place an order.
The provider’s website is a website accessible at https://www.ivanakeytofit.com. The Website is an information system intended for the presentation and purchase of products offered by the Provider. The products comprise digital services (such as coaching, lifestyle training programmes) and goods in the form of digital content (such as pre-recorded video exercise programmes available for multiple playback).
The General Terms and Conditions are these General Terms and Conditions, which govern the relationship between the Provider and the User. These General Terms and Conditions determine the content, conditions, rights and obligations, as well as the manner of concluding distance contracts between the provider and the subscriber or user, in accordance with the provisions of the Consumer Protection Act (Official Gazette of the Republic of Slovenia, No. 130-3083/2022 as amended – ZVPot-1).
Digital content: pre-made programs or materials in digital form, which are provided to the customer as a one-time download or in the form of continuous delivery (e.g. video courses, tutorials, etc.).
Digital service: a service provided remotely online (e.g. coaching, consultancy, education) where the consumer accesses content or interacts with a provider in digital form (e.g. video calls, online platforms, electronic communication).
A purchase is the conclusion of a contract through an online order under the applicable conditions.
Product/merchandise: the object of purchase with the properties from the offer.
Service: a service provided by a provider for a fee.
2. VALIDITY AND ACCEPTANCE OF THESE TSPS
The General Terms and Conditions of Business and Use of the Website are drawn up in accordance with the ZVPot-1, the Personal Data Protection Act (ZVOP-2), Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation (EC) No. 95/46/EC (GDPR), the Electronic Commerce in the Market Act (ZEPT), the Electronic Commerce and Electronic Signature Act (ZEPEP), The Copyright and Related Rights Act (ZASP) and the Electronic Communications Act (ZEKom-2).
By placing an order for products or services on the Website, you https://www.ivanakeytofit.com confirm that you are familiar with these General Terms and Conditions, you fully understand them, agree with them and accept their exclusive validity.
All business relationships between the User and the Provider are carried out exclusively on the basis of these General Terms and Conditions, which are valid at the time of placing the order. Any of the User’s own terms and conditions or other deviations from these terms and conditions are not recognized and do not become part of the contractual relationship, unless explicitly and in writing confirmed by the Provider.
The provider reserves the right to unilaterally change these General Terms and Conditions when it is necessary to:
• the correction of any irregularities or ambiguities;
• compliance with amended legal provisions or technical requirements.
Any change or amendment will be published on the website, ensuring that the changes will not adversely affect the already concluded contracts or the rights of the Users. Changes and additions to the General Terms and Conditions are valid from the moment of publication and are binding on the User.
The invalidity of any provision of these General Terms and Conditions, regardless of the reason for the invalidity does not constitute the invalidity of the General Terms and Conditions as a whole. In such a case, the invalid provision shall be deemed to be unwritten, and these General Terms and Conditions shall apply without the invalid provision.
For various technical or operational reasons, the website may be temporarily unavailable or disrupted. The provider therefore reserves the right to limit or temporarily suspend access to individual content or the entire website for a definite or indefinite period of time.
The provider does not assume responsibility for:
- disruptions in the operation of the website,
- possible malfunction due to improper use by the user,
- consequences of misuse of the website,
- outages of the network, electricity or other technical disturbances, provided that these are not the result of the provider’s conduct.
- Such disruptions may cause temporary or prolonged interruptions in operation, which may affect the use of the website or the user experience.
3. ACCURACY AND CONFIDENTIALITY OF YOUR DATA IN YOUR USER ACCOUNT AND FOR USER ORDERS
The User is responsible for ensuring that all information provided by the User at the time of “Registration” or when placing an order is accurate, complete and up-to-date.
On the https://www.ivanakeytofit.com website , the User can:
- registers by creating a user account, or
- Send a service order, without registration.
Registered Users can update their personal and contact details at any time in their user profile.
The User is responsible for the confidential protection of his/her login data and for preventing unauthorized access to his/her account.
In the event of suspicion of misuse of the user account or access data by third parties, the User must immediately notify the Provider in order to prevent possible fraud or other abuse.
The provider reserves the right to temporarily or permanently close the user account, in particular in the event of:
- breaches of the law;
- violation of the provisions of these General Terms and Conditions, or
- conduct that could harm the Provider or other users.
4. OFFER AND CONCLUSION OF THE CONTRACT
Offer
The description of products and services (digital content and digital services), their features and prices including VAT, as published on the https://www.ivanakeytofit.com website, constitute a binding offer by the Provider for the conclusion of the contract.
Order with an obligation to pay
The user selects the desired product and adds it to their virtual shopping cart by clicking on the “Add to cart” button. In the cart, the user can check the contents at any time, change quantities, remove products/services or proceed to checkout.
By clicking on the “Order with payment obligation” button, you will place a binding order for the selected products/services. By doing so, you accept the offer and enter into a contract with the Provider, which means that you are obliged to pay the full amount specified in the order summary.
Before completing the order, you must fill in the required contact details and confirm that you agree with the General Terms and Conditions.
Payment methods
The provider provides the following payment methods:
1. Payment by payment cards via the Stripe system: If you choose to pay by credit or debit card (Mastercard, Visa, American Express, etc.), the payment will be made through the secure Stripe payment portal. After confirming your order, you will be redirected to Stripe’s secure page, where you will enter your card details. The provider does not store payment card data. The entire process takes place on the servers of the payment service provider Stripe, which ensures the highest level of transaction security. After successful payment, you will be redirected back to the Provider’s website with an order confirmation.
2. Payment by pro forma invoice (bank transfer): After successfully placing the order, you will receive a pro forma invoice to your e-mail address with all the necessary information for making the payment (online banking data, UPN form or QR code). When paying, be sure to state the order ID number as a reference. In the event that the payment is not made within the deadline specified on the pro forma invoice, the order is considered cancelled.
Access to digital content and services
You will be able to access the ordered digital content (e.g. video programs) and/or digital services immediately after the successful completion of the transaction and receipt of the payment confirmation. In the case of card payments via the Stripe system, access is usually immediate. In the case of payment by pro forma invoice, access is enabled after receiving the full payment to the Provider’s transaction account.
Invoicing and contract confirmation
After concluding the contract, the Provider issues an invoice to the User in electronic form, which contains all legally required elements.
The user is obliged to check the correctness of the data before confirming the order or payment. The Provider is not obliged to take into account any subsequent changes to the data on the account.
5. STORAGE OF THE TEXT OF THE CONTRACT
We store the text of the contract, i.e. the general terms and conditions that apply at the time of our conclusion of the contract, including the cancellation policy and your information about the ordering process. You will receive the text of the contract applicable to your order at the e-mail address you have provided.
6. SERVICE PRICES
Display and validity of prices
All prices listed in the online store are expressed in euros (EUR). The prices published on the website are binding and valid at the time of placing the online order and include value added tax (VAT). Prices do not include shipping, postage or packaging costs, as all products and services are available exclusively in digital form online.
The user is fully and unambiguously informed of the amount he is obliged to pay before confirming his obligation to pay by placing the order.
Price changes
We reserve the right to change prices without prior notice. However, for orders that have already been placed and confirmed, the prices that were published at the time of placing the order apply.
7. PROMOTIONS & DISCOUNTS
From time to time, the provider offers various promotions, discounts and other benefits (hereinafter: campaigns). The conditions of each campaign (e.g. duration, amount of discount, services to which it applies) are clearly and unambiguously stated when the campaign is published on the website.
Unless otherwise specified for each campaign, the following general rules apply: Discounts and benefits from different campaigns do not add up. Promotions are valid until the deadline specified at the time of publication.
In the case of purchasing products in the promotion, all provisions of these General Terms and Conditions apply to these services, unless explicitly stated otherwise in the terms and conditions of each campaign.
8. NON-CONFORMITY OF GOODS (DIGITAL CONTENT) AND DIGITAL SERVICES AND SETTLEMENT OF COMPLAINTS
8.1. General liability of the Provider
The provider is responsible for any non-conformity of digital content or digital service that exists at the time of delivery and becomes apparent within two years of delivery, in accordance with the provisions of the Consumer Protection Act (ZVPot-1).
8.2. When is digital CONTENT non-compliant?
Digital content (e.g. pre-recorded video programmes) is considered to be non-compliant if it does not have the characteristics necessary for its normal use, and in particular if: it does not correspond to the description, type, quantity and quality as agreed in the contract; it is not suitable for the specific purpose for which the consumer needs it and of which the Provider was informed at the latest at the time of concluding the contract; it is not supplied with all the accessories and instructions as agreed; Practical examples of non-compliance: video content does not play, files cannot be downloaded, access to the purchased program is technically disabled, or the content deviates significantly from the advertised one.
8.3. When is a digital SERVICE non-compliant?
A digital service (e.g. face-to-face coaching, counselling) is considered non-compliant if it is not performed in accordance with due professional diligence and in particular if: the service is not performed in accordance with the description, type and scope as agreed in the contract; the result of the service does not correspond to what was agreed or what the consumer could reasonably expect; The provider does not perform the service within the agreed timeframe. Practical examples of non-compliance: the trainer/counsellor does not attend the agreed online session, the duration of the coaching is shorter than agreed, the online platform for the implementation of the live service does not work, and the provided professional content significantly deviates from the promised.
8.4. Consumer rights in case of lack of conformity
In the event of non-conformity of digital content or digital services, the User (consumer) has the right to request the following warranty claims from the Provider:
1. Primary: Free compliance set-up.
2. Secondary: Proportional reduction of the price or withdrawal from the contract and a request for a refund of the amount paid.
The Consumer may withdraw from the contract if the Provider fails to establish conformity within a reasonable period of time, which may not exceed 30 days.
8.5. Non-compliance procedure
The User may exercise his/her rights under non-conformity if he/she notifies the Provider of the non-conformity within two months from the date on which the non-conformity was discovered.
The user must report the complaint to the e-mail address info@ivanakeytofit.com. The communication must describe the non-compliance in detail and allow the Provider to review.
The Provider will confirm its receipt within 8 days after receiving the written complaint and inform the User about the expected course of the resolution. The provider will endeavour to resolve all disputes amicably.
Limitation of liability for the achievement of results
The success and results achieved through the use of exercise programs depend on a number of factors beyond the control of the Provider, such as individual physical fitness, health status, genetics, diet, consistency and proper execution of exercises by the User.
Therefore, the provider:
- It does not guarantee and is not responsible for the achievement of specific personal goals (e.g. weight loss, muscle gain).
- It is solely responsible for ensuring that the content (exercises, instructions) provided is professionally correct and safe, assuming proper performance by the consumer.
The user is aware and agrees that he uses the service at his own risk. Before starting any exercise program, the User is obliged to consult a personal physician or other appropriate professional, especially in case of existing health problems or injuries.
9. USER’S RIGHT TO WITHDRAW FROM THE CONTRACT
The consumer (applies exclusively to natural persons who acquire the service for purposes outside their professional or gainful activity) has the right to inform the provider within 14 days from the date of conclusion of the distance contract that he is withdrawing from the contract, without having to give a reason for his decision.
The withdrawal period shall begin on the day of the conclusion of the contract. The consumer must unequivocally inform the provider of his decision to withdraw in writing by post to the address Idexa Consulting d.o.o., Dunajska cesta 136, 1000 Ljubljana or by e-mail to info@ivanakeytofit.com.
If the consumer withdraws from the contract, the provider shall refund all payments received without undue delay and no later than 14 days from the date of receipt of the notice of withdrawal.
9.1 Exception to the right of withdrawal for digital CONTENT:
In accordance with Article 135(13) of the Consumer Protection Act (ZVPot-1), the consumer does not have the right to withdraw from the contract in the case of contracts for the supply of digital content (e.g. pre-recorded video programs) that are not delivered on a tangible medium, if the provision of the service has already begun.
For digital content (training programs) that are subject to these terms and conditions, the implementation begins with the granting of access to the content immediately after the payment has been successfully made.
Therefore, by placing an order and making a payment, the consumer shall:
a) expressly consents to the commencement of the execution of the digital content before the expiry of the 14-day withdrawal period;
b) is aware of and agrees to lose its right of withdrawal upon commencement of the performance of the content (i.e. by granting access to the content).
During the purchase process, the user must indicate in the box that he or she expressly agrees to the start of the implementation and immediate access to the digital content and confirms that he is aware that he or she thereby loses the right to withdraw from the contract.
9.2 Right of withdrawal for DIGITAL SERVICES:
For contracts for the provision of digital services (e.g. coaching, live advice), the consumer retains the right of withdrawal within 14 days of the conclusion of the contract.
If the consumer requests that the provision of the service begins within the withdrawal period and then withdraws from the contract, he is obliged to pay the provider a proportionate part of the value for the services provided up to the moment of informing the provider of the withdrawal. The proportional part shall be calculated on the basis of the total contract value of the service.
The consumer loses the right to withdraw from the service contract only after the service has been fully performed.
10. RECEIVING E-NEWS
By subscribing to the newsletter, the User – logger gives explicit consent for the Provider to collect, process and store the provided personal data in accordance with the GDPR and the Personal Data Protection Act (ZVOP-2). The provider will https://www.ivanakeytofit.com use the data provided (e-mail address) obtained when registering on the website for the following purposes:
• sending e-news and useful tips by e-mail,
• for statistical and market analysis and user segmentation,
• sending e-mails with offers, information about news, promotions and benefits of the provider.
11. INTELLECTUAL PROPERTY RIGHTS
The entire content of the website, regardless of the form in which it is expressed, including all elements of the website, is protected by copyright. The copyright holder on the published content is the Provider or the person for whom it is explicitly stated for each content. All rights reserved. The publication of content on the website can in no way be interpreted as a waiver of any copyright.
Without the express prior written permission of the Provider or the copyright holder, any use of any content published on the website is prohibited, except for private, non-commercial purposes, unless a particular method of use is expressly prohibited by these General Terms and Conditions or applicable law. Protected content may not be modified or republished on other websites. This website may also contain photographs and other image material for which the Provider has acquired the rights to use, but is protected by the copyrights of third parties.
Infringement of intellectual property rights may result in criminal and compensatory liability of the user.
12. PRIVACY AND DATA PROTECTION
We respect your privacy and in accordance with the law (Personal Data Protection Act ZVOP-2, Official Gazette of the Republic of Slovenia No. 94/07 and GDPR), we carry out all activities for the protection and ethical handling of your personal data. You can read more about this in the tab: Privacy protection and handling of personal data
13. DISPUTE RESOLUTION
In accordance with the third paragraph of Article 32 of the Consumer Dispute Resolution Act, Idexa Consulting d.o.o. informs visitors to the website and potential and existing customers who have the status of a consumer within the meaning of the first paragraph of Article 4 of the Consumer Dispute Resolution Act (ZIsRPS) that it does not recognize any IRPS provider as competent to resolve a consumer dispute that a consumer may initiate in accordance with this Act, This means that any disputes, in the event that the parties fail to resolve them amicably, are resolved before the competent court.
14. ADDITIONAL INFORMATION FOR USERS
For any additional information regarding the content and operation of the Website https://www.ivanakeytofit.com or these General Terms and Conditions, Users may contact the Website Provider by e-mail at info@ivanakeytofit.com or by phone at 00968 91 066627.
These General Terms and Conditions enter into force on 20.4.2026.
